Please
check our list of frequently asked questions below to see if your query
can be answered without you having to email us. If not, you can email us
using one of the links at the bottom of the page. Please choose the link
which most closely describes your problem, this helps our customer support
team to answer your query as soon as possible.
Frequently
Asked Questions
Dealers
- Advertise your Stock
Urgent: Beware of Email Scams - please read this
I can't
find my advert on all websites?
When looking for your advert
on the various websites please enter your vehicle details exactly the same
as sent to us e.g. BMW 3 series and NOT, BMW 318i.
How do I
amend my advert?
After you place your
advert with us there may be times when you need to make certain changes to
it. For example, you may wish to lower your asking price, add details to
the description of your car or add a photo.
Updating
your advert is easy. Simply click the 'My Account' link on our
mainpage. You will then be asked to enter your advert OrderID and
the Make of the car you are selling. This will load your advert into
the screen. From here you are able to click the amend Details button
and change any part of your advert.
You can amend your advert as
many times as you wish. All changes will take affect within 24 hours
on ALL websites. Please note we are unable to amend any Magazine
adverts once they have been sent.
How do I
add a photo to my advert?
If you have already placed
your advert with Tradeyourcar and now wish to add a photo simply click
on the 'My Account' link in the menu and use your OrderID to
log in. Once you are logged in click on the Add Photo option. Once your
photo is received they will be added to your advert within 12 hours. If
you have not yet placed an advert with Tradeyourcar you will be given
the chance to do so when you are completing the advert form.
I have
uploaded my photo but I can't see it?
If when you have added a photo
through the My Account section but are unable to see your photo please
click the Refresh button on your browser window a few times.
This will reload the page and display your photo. The majority of
internet browser store pages as they were last viewed. By clicking
the refresh button the page is loaded from new making sure that it catches
any changes made.
How
do I delete my advert once sold?
Once you have sold your car
return to Tradeyourcar.co.uk and click on the 'My Account' Link on the
left hand side menu. To delete your advert simply enter your OrderID
and Make of Car into the login boxes. Once you have click the Login
Button your advert will appear on the screen. Click on the Delete
Advert button then confirm you wish to deleted your advert by clicking
'ok' on the pop-up box. Your advert will have then been deleted from
all advertising companies.
I wasn't
able to pay for my advert, what do I do now?
If you have already placed
your advert but for whatever reason was unable to make payment please
click on the 'My Account' Link on the left hand side of the menu.
You will be asked to enter the OrderID assigned to your advert and the
make of the car you are selling. On clicking the Login button your
advert details will appear on the screen. To make payment simply
click on the 'Make Payment' button at the bottom of the page and follow
the instructions.
The team at Tradeyourcar.co.uk are always happy to
help you whenever they can. Please select one of the methods below to
enable us to deal with your enquiry as efficiently as possible.
Chat to
us online
Why not chat to one of our representatives online from your PC. Our PC
chat lines are open from 9am to 6pm, Mondays to Fridays. Click on the link
below to speak with us now.
Live
Chat/Help
Email Us
For general enquiries: enquiries@tradeyourcar.co.uk
For technical enquiries:
technical@tradeyourcar.co.uk
For corporate advertising enquiries:
advertising@tradeyourcar.co.uk
For complaints:
complaints@tradeyourcar.co.uk
Phone Us
Call Back Service (private sellers only)
We operate a Call Back Service. This is when you leave a message on our
answering service and we will get back to you directly to deal with your
query. When leaving a message please state your full name, telephone
number, OrderID (where applicable), and purpose for calling.
Telephone
No: 0870 990 5742
(Mon - Fri: open 24 hours a day 7 days a week)
Postal
Address
Tradeyourcar.co.uk
Orchard House
20 Orchard Way
Leagrave
LU4 9LT
